Minimum System Requirements

The following are the minimum system requirements your computer will need to install either the RealPlayer or Windows Media Player:

Troubleshooting - Real Player

• If you player stops in the middle of the meeting, please either refresh the webpage or hit the start button on your player
• If you are unable to connect to a webcast program in Real Player, please try the following:
  • In your browser, Click on 'View' and then 'Preferences' and a new window will appear.
  • Click on the tab labeled "Connection".  Check to make sure that you have the correct connection speed.  If you are on a network that is normally the LAN/T1 setting, for a Modem it is normally the 56k Modem setting, etc. Click here to see a picture of the Connection Tab
  • Click on the tab labeled "Transport".  Choose the 'Automatically choose Best Transport" and then "Auto Configure" go through all the prompts accepting the default information.  Click here to see picture of Transport Tab
  • If this does not work and you are still getting errors, especially errors which make statements such as 'make sure you are connected to the Internet', 'timed out waiting for server', etc. There is a large probability you are on a system with a Firewall.  You will need to check with your Network Administrator to see if they have a firewall and if the administrator is willing to open the firewall for webcast video traffic. 
  • Systems with firewalls can still get some types of 'Archived' real video files. The files they are able to access are normally 'archived' using an HTTP protocol on a Web Server. Any live streaming files use RTSP or PNM (we use RTSP) and use only TCP or UDP connections and must be able to have certain ports on a firewall ‘opened’. 
• If you are experiencing difficulty viewing our LIVE streaming video or archived video content (pulsing, flickering or intermittent video or audio), we suggest you do the following:
  • RealPlayer 10
    • PC Users
      • Click on the Start menu button on the Windows' Taskbar.
      • Go to Programs, then Real, followed by RealPlayer.
      • Once the player launches, click on Tools.
      • Select Preferences.
      • Select the Content category.
      • Under Media Types, click the Advanced button on the right.
      • Scroll down on the list of media types, to the listing: Real-Time Streaming Protocol (RTSP).
      • Click on the check box to enable the RTSP media type for your video player.
    • MAC Users
      • Open Internet Explorer's web browser.
      • Go to the web browser's Properties menu.
      • Select the Protocol Helper option.
      • Scroll down the list until finding the Real-Time Streaming Protocol (RTSP).
      • Change the application type to RealOne Player or RealPlayer, depending on which application you have downloaded.
      • Close and exit the browser and then reopen and try a video link.
• If your connection is poor or you are getting static and varying sound quality.
  • This is most likely a problem with your current RealOne preferences. To reconfigure your RealOne settings, launch your RealOne player from your desktop and:
    • Click Tools and select Preferences.
    • From the left-hand side of the next screen, click Connection
    • Ensure that your Maximum bandwidth is configured to match your minimum bandwidth connection
    • Set your player to buffer every 30 sec when needed.
    • From the left-hand side of the screen, Click Network Transport
    • Click "Manually configure connections settings"
    • From the left-hand side of the screen, Click General
    • Uncheck "Enable a history list in the File menu"
    • Click "Clear History", then Click OK.

Troubleshooting - Windows Media Player

• If you player stops in the middle of the meeting, please either refresh the webpage or hit the start button on your player

• If you are trying to Open the Windows Media embedded player in Mozilla Firefox, you will need to reconfigure your Mozilla Firefox browser to allow Active X.  Click here for detailed instructions.

• If you are having difficulty with the audio or video stopping or excessive buffering, please try the following:

  • Click on Tools

  • Click on Options

  • Click "Performance" tab

  • Click on the dot beside the word 'buffer' and increase the time in the box from 5 seconds to 10 to 20 seconds

  • Hit Okay

If your computer is protected by a network or stand-alone firewall, and you are having trouble receiving the broadcast, the firewall may not be configured to allow webcast viewing.  If you want to view a webcast, your system administrator must "Open" the firewall to allow the webcast to stream through it.  There is nothing that can be changed in webcast signal itself system to allow a webcast signal to penetrate a firewall unless the firewall is configured to accept it. 

For more information concerning firewalls and RealPlayer, please go to:  http://service.real.com/firewall

For more information concerning firewalls and Windows Media Player, please go to:

http://www.microsoft.com/technet/prodtechnol/Netshow/deploy/fwconfig.mspx